Patient Access Representative (Full Time)

Lake Charles Memorial Hospital•Lake Charles, LA

9d•Onsite

About The Position

DESCRIPTION OF POSITION: The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are done in Practice Management and EMR system as appropriate. As a member of the clinic team the patient access representative is trained in performing a wide range of skilled administrative and clerical duties. The patient account representative is responsible for all aspects of appointments including assigning, confirming and changing appointments. They are also responsible for answering the phone, chart preparation, medical record safety and mail distribution. SUPERVISION: Reports directly to Office Manager RESPONSIBILITIES AND DUTIES: Collect faxes and scan if testing, distribute into boxes if appropriate. Performs and safely operates all equipment according to the manufacturers instructions and protocols. Answers phone with correct salutation. Takes messages when appropriate. Greets each patient warmly and cheerfully. Performs and safely operates all equipment according to the manufacturers instructions and protocols. Is trained to perform all check-in duties. Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid level provider etc). Records all messages into electronic EMR after completing request. If patient does not leave required information, employee must call patient back in order to obtain. Collects patient co-pay and prior balances, posting to account and giving receipt. Checks out the patient in the EMR system. Pulls all orders from checkout function. Schedules all return appointments. Schedules all testing after obtaining precertification per physician checkout orders. Completes and sends medical records request per physician orders. Runs and reconciles receipts following established protocol. Scan and attach all paperwork received into EMR system and attach and send appropriately. Performs other job duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION AND WORK EXPERIENCE High school diploma or equivalent required. Knowledge and training in medical terminology, keyboarding, and computer skills preferred. Basic skills in Microsoft Office preferred. Previous experience preferred in the areas of scheduling. Computer literacy, required. Broad range of administrative and technical skills in the context of the healthcare environment. Impacts activities in other work areas on a frequent basis and contributes in multiple work areas. Demonstrates critical thought process and can work independently. Provides feedback to assist with decision making process. Works well with others. Documents detailed information in patient chart. Requires listening skills to maintain cooperative associations. Physical Demands/Work Environment Work requires a variety of physical activities, including sitting, standing and walking. Bending, stooping and lifting are minimal. The work environment may be physically confining. Must have normal hearing or utilize adapative hearing devices. Visual acuity is required for a variety of activities. Must be able to sit and utilize PC for long periods of time. Good manual dexterity required for keyboard activities. Ability to do shift work is required. Must be able to respond quickly and effectively to emergency and non-emergent situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience Memorial is more than a slogan, its the care we provide our patients and its the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated. Working at Lake Charles Memorial Health System | Great Place To Work

Requirements

High school diploma or equivalent required.
Computer literacy, required.
Broad range of administrative and technical skills in the context of the healthcare environment.
Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
Demonstrates critical thought process and can work independently.
Provides feedback to assist with decision making process.
Works well with others.
Documents detailed information in patient chart.
Requires listening skills to maintain cooperative associations.
Work requires a variety of physical activities, including sitting, standing and walking.
Bending, stooping and lifting are minimal.
The work environment may be physically confining.
Must have normal hearing or utilize adapative hearing devices.
Visual acuity is required for a variety of activities.
Must be able to sit and utilize PC for long periods of time.
Good manual dexterity required for keyboard activities.
Ability to do shift work is required.
Must be able to respond quickly and effectively to emergency and non-emergent situations.

Nice To Haves

Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
Basic skills in Microsoft Office preferred.
Previous experience preferred in the areas of scheduling.

Responsibilities

Collect faxes and scan if testing, distribute into boxes if appropriate.
Performs and safely operates all equipment according to the manufacturers instructions and protocols.
Answers phone with correct salutation.
Takes messages when appropriate.
Greets each patient warmly and cheerfully.
Is trained to perform all check-in duties.
Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid level provider etc).
Records all messages into electronic EMR after completing request.
If patient does not leave required information, employee must call patient back in order to obtain.
Collects patient co-pay and prior balances, posting to account and giving receipt.
Checks out the patient in the EMR system.
Pulls all orders from checkout function.
Schedules all return appointments.
Schedules all testing after obtaining precertification per physician checkout orders.
Completes and sends medical records request per physician orders.
Runs and reconciles receipts following established protocol.
Scan and attach all paperwork received into EMR system and attach and send appropriately.
Performs other job duties as assigned.