Patient Access Representative - Nights

Cherokee Regional Medical Center•Cherokee, IA

39d•Onsite

About The Position

Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.

Requirements

High school diploma or GED.
Customer service experience within an office setting.
Knowledge of office procedures and of spelling, grammar and punctuation
Skill in typing and data entry with minimal errors
Ability to to communicate effectively in both oral and written form
Ability to read and understand information and ideas presented in writing
Ability to operate a personal computer with a general understanding of application software and an understanding of the Internet
Ability to learn organization-specific software
Ability to apply general rules to specific problems to produce answers that make sense

Nice To Haves

Experience in a medical setting

Responsibilities

Provide a friendly, welcoming and helpful atmosphere
Interviews patients to obtain reason for visit, demographic information and insurance information
Reviews daily outpatient schedule for any additional paperwork needed from specific patients
Prepares patient estimates and reviews those with patients at time of registration
Collects payments from patients, i.e. estimate payments or co-pay amounts
Completes tasks within work ques daily