Patient Access Representative

Oklahoma Medical Research Foundation • Oklahoma City, OK

33d

About The Position

The OMRF Rheumatology Research Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program. Responsibilities included within the role:

Requirements

• High school diploma or GED, or equivalent experience.
• Must demonstrate good written and verbal communication and customer service skills.
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• High attention to detail, dependability, and willingness to learn.
• The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.

Nice To Haves

• Two years or more of previous office experience in a physician's office or other health care setting preferred.
• Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
• Bilingual in Spanish and English.

Responsibilities

• Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
• Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.
• Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
• Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
• Receive and distribute mail.
• Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.
• Enter patient information on all new patients as well as periodic updating of established patient accounts.
• Consistently obtain and copy/scan insurance cards and IDs.
• Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
• Schedule referrals as directed by the providers to other physicians and/or ancillary services.
• Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
• Review insurance verification and advise patient of third-party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
• Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patients accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
• Log cash collected, generate receipts, and maintain balanced cash at all times.
• Gather and route billing information appropriately and manage billing work queues and inquiries.
• Open and close the clinic.
• Assure cleanliness and organization of waiting room.
• Perform other related duties as assigned that correspond to the overall function of this position.

Benefits

• We offer competitive salaries and comprehensive benefits to full-time employees including medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, and paid holidays.
• All employees have access to our onsite caf, free onsite fitness center with access to personal trainer, free parking and much more!
• Relocation assistance available for those located 50 miles outside of Oklahoma City metro.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED