Patient Access Representative, Emergency Department, PRN

Kindred Healthcare•Columbus, GA

1d•Onsite

About The Position

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Requirements

Basic computer knowledge
Excellent customer service
Able to organize tasks, develop action plans, set priorities and function in stressful situations
Ability to maintain a good working relationship both within the department and with other departments
Must have good and regular attendance
Must read, write, and speak fluent English
High School diploma or GED required
2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred

Nice To Haves

9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred
Primary care or specialty physician office setting preferred

Responsibilities

Greets patients as they arrive at the clinic
Checks patients in and completes the intake process to include insurance verification and updating demographic information
Performs electronic chart pre-load process
Scanning documents to the patient electronic chart
Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
Scheduling: creates, modifies, cancels patient appointments
Documents requests in for medication refills in Athena
Manages medical records (hard-copy and electronic)
Ability to multi-task in a face-paced environment
Communicates effectively and pleasantly, decisive decision-making skills
Participates in orientation, instruction/training of new personnel
Additional duties as assigned
Follow management directives
Performs other related duties as assigned