Patient Access Representative - Emergency Department

MaineGeneral Health•Augusta, ME

15d

About The Position

Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way.

Requirements

Previous experience in customer service, patient registration, or scheduling (preferred but not required).
Exceptional communication skills and a friendly, professional demeanor.
Proficiency with computers and the ability to quickly and accurately enter information.
A commitment to teamwork and providing outstanding patient experiences.

Responsibilities

Greet patients and families, ensuring a smooth and welcoming check-in experience.
Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
Collaborate with various departments to ensure patients are accurately registered and ready for care.

Benefits

Generous Shift Differentials: Earn extra for evening, night, and weekend shifts.
Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement.
Community Impact: Your work directly supports the health and well-being of the people in your community.
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work.
With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business.
We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.
We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.