Patient Access Representative Senior - Emergency Department

Geisinger•Wilkes-Barre, PA

20h•Onsite

About The Position

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Mentors team members as a senior member of the access team.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 2 years-Related work experience
Clerical I, Office Politics And Confidentiality

Responsibilities

Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Communicates the purpose of all necessary disclosures, privacy information and all regulatory forms with the patient as well as obtains necessary legal and financial signatures.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Performs cash posting following department guidelines.
Abides by organizational, EMTALA and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
Independently works work queues to ensure timely resolution of all accounts.
Must maintain high regard for confidentiality.
Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of encounter.
Properly utilizes and maintains patient recall and reschedule lists.
Maintain productivity and quality performance expectations
Attends regular developmental training and communicates regular updates to the clerical/Patient Access team.
Assists in training and mentoring all staff members, utilizing established guidelines.
As a senior member of the access team, is a role model for all staff members.
Cross trains to be able to function in multiple locations within facility.
Work is typically performed in an office environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance