Patient Access Representative (CCR1) - UW Medicine Contact Center
About The Position
The UWMedicine Contact Center has an outstanding opportunity for a Patient Access Representative (Contact Center Representative 1 (CCR1)) WORK SCHEDULE Full Time Remote Contact Center hours of operation are 6:45 AM to 7:15 PM, Monday through Friday, 7:45 AM – 4:45 PM, Saturdays and closed Sundays. Initial shift assigned upon hire date; shift selection to occur quarterly. DEPARTMENT DESCRIPTION UW Medicine is looking for dedicated Contact Center Representatives to be the first point of contact for patients across our health system. In this critical role, you'll handle a large volume of inbound calls with precision and empathy—scheduling appointments, verifying insurance, managing referrals, and resolving inquiries with accuracy and care. If you're detail-oriented, tech-savvy, and committed to delivering exceptional customer service, this is your opportunity to make a real impact in patients' lives every single day. Join a team that values excellence, compassion, and continuous improvement—where your voice truly matters. POSITION HIGHLIGHTS High-Volume Call Handling : Serve as the first point of contact for patients across UW Medicine, managing a fast-paced stream of inbound calls with professionalism, accuracy, and empathy. Detail-Oriented Scheduling & Support : Coordinate appointment scheduling, insurance verification, referral management, and patient inquiries with precision, ensuring every interaction meets UW Medicine’s high standards. Customer Service Excellence : Deliver compassionate, solution-focused support that builds patient trust and loyalty, while consistently demonstrating UW Medicine’s commitment to care, confidentiality, and service quality.
Requirements
- High school diploma, or equivalent
- One (1) year of general office experience OR Experience in customer service, call center environment or problem resolution OR Equivalent education/experience
Responsibilities
- High-volume inbound call handling in a fast-paced contact center
- Appointment scheduling and registration using electronic systems
- Insurance eligibility verification and data accuracy
- Routing calls and taking complete, accurate messages
- Referral coordination and prior authorization entry in Epic
- Customer service and issue resolution with empathy and professionalism
- Collaboration with clinics, Financial Counselors, and Interpreter Services
- Patient portal support and inquiry resolution
- Documentation and data updates during scheduling
- Adherence to performance standards, compliance, and confidentiality
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
