Patient Access Representative

Alice Hyde Medical Center • Malone, NY

19d • Onsite

About The Position

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to specialty practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified. This is a grant funded position.

Requirements

• High School Graduate or GED required.
• Ability to read, write in English and successful completion of a CVPH medical terminology exam required.
• Ability to accurately type 30 words per minute required.
• Minimum of two years customer service experience or receptionist work experience required.
• Experience with answering phones, taking and routing messages.

Nice To Haves

• Associates Degree in Business or Healthcare preferred.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

Responsibilities

• Interview and collect patient demographic information.
• Record patient information into the practice's EMR information system.
• Distribute required patient information in a confidential manner.
• Schedule appropriate tests and follow up appointments.
• Monitor provider schedules.
• Answer telephones and document in the EMR.
• Order inventory.
• Communicate with ancillary and clinical departments when necessary.
• Manage all referrals to specialty practices.
• Obtain prior authorizations from insurance companies.
• Maintain a working knowledge of changing insurance requirements.
• Update patient insurance info as verified.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees