Entry Level Patient Access Representative

TEKsystems•Lebanon, NH

6d•$18 - $22•Onsite

About The Position

Join our team and play a vital role in delivering exceptional patient experiences. As a Patient Access Representative, you will be the first point of contact for patients, ensuring accurate registration, financial transparency, and seamless coordination of care. This position requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced hospital environment.

Requirements

Minimum typing speed: 35 WPM
High School Diploma or GED Required
Strong customer service experience
Ability to work in a fast-paced environment
Excellent oral and written communication skills

Nice To Haves

Knowledge of hospital functions and workflows preferred
Healthcare Call Center or Patient Access Preferred

Responsibilities

Deliver Exceptional Service: Welcome patients, provide world-class customer service, and complete full registration at the time of service.
Ensure Accurate Documentation: Explain and obtain required hospital and patient legal forms (e.g., Advance Directives, Consent for Treatment, Medicare notices).
Manage Patient Information: Scan and organize Protected Health Information; prepare patient packets for upcoming hospital visits.
Support Scheduling Needs: Assist with scheduling diagnostic procedures and post-discharge care; enter details into the scheduling system and provide clear appointment instructions.
Educate & Assist with Financials: Inform patients about financial responsibilities and use compliant collection techniques before, during, and after service.
Handle Payments Securely: Perform cash reconciliation and process payments in line with hospital financial policies.
Verify Coverage & Authorizations: Confirm insurance eligibility, benefits, and coverage; complete financial clearance tasks; obtain authorizations for scheduled and unscheduled services; notify payors of inpatient visits.