Patient Access Representative | Full-Time | Days

UF Health•Gainesville, FL

About The Position

Provides financial counseling to inpatients, their guarantors, and selected outpatient groups by collecting and analyzing socioeconomic and insurance information, establishing or verifying medical record numbers, completing patient registration and financial screening, verifying third-party coverage, obtaining precertification's for multiple billing entities, collecting deposits and co-pays, facilitating credit applications and sponsorship referrals, securing required documentation and signatures, coordinating financial matters with internal and external departments, and referring non-financial patient concerns to the appropriate department or agency as needed.

Requirements

High school diploma or equivalent required; college degree or related coursework preferred
Minimum of three (3) years of experience in a business office required
Experience with a healthcare provider, healthcare-related business, or related industry (e.g., insurance) with emphasis on third-party payer requirements required
Shands-specific experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or similar functions with direct public contact may be substituted for required experience
Working knowledge of medical and insurance industry terminology required
Demonstrated ability to manage multiple tasks simultaneously, adapt to changing priorities, and make timely, accurate judgment decisions
Ability to communicate effectively with healthcare professionals and work independently with minimal supervision
Proficiency in computer applications and the ability to work across multiple computer systems
Exceptional verbal, analytical, and written communication skills
Must be adaptable, tactful, and able to work well under pressure
Understanding of the importance of a “first impression” role, including appropriate dress, attitude, and professionalism