Patient Access Representative - ER - Full Time - Days

Trinity Health • Mason City, IA

18d

About The Position

The Patient Registration Representative registers patients into the HealthQuest system to create encounters for radiology procedure and orders radiology procedures in RadNet Information System. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

• Education: High school diploma required.
• Experience: Past work experience of at least 1 year within a healthcare provider and/or payer environment, performing patient access and/or customer services activities are preferred.
• Special Skills and Competencies: Annual assessment of competency is completed every year.
• Must be able to read, write and/or speak English.
• Computer/PC experience/skills are required.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.
• Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's

Nice To Haves

• At minimum six months post high school education preferred.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.

Responsibilities

• Registers patients into the EPIC system to create encounters for radiology procedure and orders radiology procedures in RadNet Information System.
• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels.
• Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.).
• May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees