Patient Access Representative - ER
About The Position
Be a part of Lakes Regional Healthcare! A multi-disciplinary team built on Compassion, Hospitality, and Stewardship, and the mission of improving the health and well-being of people in the Iowa Great Lakes region. Lake Regional Healthcare is currently seeking a Patient Access Representative to deliver the best possible service promoting the aide in LRH’s Admitting Team and LRH. SUMMARY: Responsible for the reception and registration of Emergency Department patients, including patient interviews and insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Screens visitors and releases patient condition information when authorized. Handles routine patient inquiries and problems. Emphasis on excellent customer service skills as well as attention to detail. Familiarity with multiline phone systems preferred.
Requirements
- High school diploma or equivalent required
- Exceptional attention to detail
- Excellent customer service skills
Nice To Haves
- Previous switchboard experience
- Knowledge of hospital systems
- Experience with medical terminology
- Advanced computer skills
- Familiarity with multiline phone systems
Responsibilities
- Reception and registration of Emergency Department patients
- Patient interviews
- Insurance verification
- Explanation of hospital policies regarding visitation, payment for charges, and services available
- Screens visitors
- Releases patient condition information when authorized
- Handles routine patient inquiries and problems
Benefits
- Paid Time Off (PTO) available on Day 1!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
