Patient Access Representative

Lifepoint Health • Gallatin, TN

1d

About The Position

Highpoint Health-Sumner Regional Medical Center is part of Lifepoint Health, a
diversified healthcare delivery network with facilities coast to coast. We are
driven by a profound commitment to prioritize your well-being so you can provide
exceptional care to others. As a Patient Access Representative
joining our team, you’re embracing a vital mission dedicated to making communities healthier ®.
Join us on this meaningful journey where your skills, compassion and dedication
will make a remarkable difference in the lives of those we serve.

Requirements

• High school diploma is preferred.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (must be able to read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.
• Occupation exposure to bloodborne pathogens may be present in this position.
• This position will include frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED