Patient Access Representative

Salem Regional Medical Center•Salem, OH

About The Position

The primary purpose of the Patient Access Representative is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor to assure that a successful, viable department is maintained at all times. The Patient Access Representative is responsible for gathering appropriate information during the scheduling process, accurately and timely calling insurance companies for verification including benefit details, referral information, precertification/authorization, and determining patient financial responsibilities. This individual will work closely with Case Management and physician offices to ensure that proper information is obtained by hospital so penalties and rejects are minimal. This individual will also assist the physician offices and patients with questions and concerns. This individual will perform these duties in a courteous and professional manner.

Requirements

High school graduate with emphasis on clerical studies.
Must have experience with clerical/office work.
Must have knowledge of insurance company procedures.
Strong interpersonal skills with the ability to handle a large variety of circumstances and conditions.
Customer Service
Ability to work well with co-workers and work as a team
Computer skills: Typing, Microsoft Word, Excel
Be able to make a change on demand and a multitasker

Responsibilities

Gathering appropriate information during the scheduling process
Accurately and timely calling insurance companies for verification including benefit details, referral information, precertification/authorization
Determining patient financial responsibilities
Work closely with Case Management and physician offices to ensure that proper information is obtained by hospital so penalties and rejects are minimal
Assist the physician offices and patients with questions and concerns