Patient Access Representative | Patient Access | Full Time | Night shift

UF Health•St. Augustine, FL

About The Position

The Registration Assistant performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, completing patient estimates and point-of-service collections, while maintaining patient relations and customer satisfaction.

Requirements

0–1 year of experience in a medical office, insurance, or billing/registration setting.

Nice To Haves

1 year of medical customer service or patient registration experience.
Knowledge of medical terminology and medical insurance terminology, including referrals and pre-certification processes.

Responsibilities

Gather complete and accurate patient demographic information (e.g., name, DOB, SSN, address).
Obtain the patient’s written consent for treatment.
Collect full and accurate information related to insurance, financial coverage, and workers’ compensation.
Identify and document the appropriate subscriber and guarantor.
Obtain copies of insurance cards and photo IDs.
Identify, verify, and complete insurance plan information.
Determine and document benefits including co-pays, deductibles, out-of-pocket amounts, pre-certification requirements, plan types (HMO, PPO, Managed Care, Par vs. Non-Par).
Maintain a three-day pre-registration window ensuring all patients are registered, insurance verified, and pre-certified prior to scheduled appointments.
Collect co-pays, deductibles, self-pay amounts, elective procedure fees, and non-covered services.
Safeguard patient valuables by logging items and securing them in the admitting safe.
Perform cashier functions including issuing receipts, processing electronic credit card authorizations, and submitting all payments and receipts by end of shift.
Log petty cash and reconcile funds with a team member at shift start/end.
Process patients based on sign-in sheets or acuity level (e.g., arrival order in ancillary areas, acuity-based order for ED patients).
Screen for Local Medical Review Policies (LMRP) and determine when an ABN is required.
Explain ABN/LMRP processes to patients and obtain signatures as needed.
Complete the Medicare Secondary Payer (MSP) questionnaire for every Medicare patient.
Prepare and provide the Admission Census report (bed board) at the end of each shift.
Ensure the census is accurate and ready for the oncoming shift.
Collaborate with Nursing to ensure appropriate and timely bed assignments.
Read and interpret completed physician orders (written or electronic) to ensure proper handling and next steps.