Patient Access Representative | Southwest Children's Clinic | 17hrs/wk

Sanford Health•Fargo, ND

1d•Onsite

About The Position

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. This role requires a self-motivated individual who works well independently and as part of a team. The position involves checking patients in for Southwest Children's Urgent Care and primary care clinics, verifying patient demographics and insurance, scheduling follow-up appointments, and performing general office duties. The role works 32 hours over a two-week pay period.

Requirements

One year of work experience
Customer service skills essential
Self-motivated individual that works well independently and as part of a team
May require BLS for certain locations and/or settings

Nice To Haves

High school diploma or equivalent
Post-secondary education
Work experience preferably in a medical office setting
Medical terminology helpful
Six months' customer service experience desired

Responsibilities

Provide extraordinary customer service to patients with every interaction
Provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic
Greet patients & verifies demographics
Create, scan & route documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Perform office duties, such as make copies or send faxes
Check patients in for Southwest Children's Urgent Care and primary care clinics
Verify patient demographics
Verify insurance
Schedule some follow-up appointments
Perform general office duties