Patient Access Representative
About The Position
Trios Health Patient Access Representative Job Type: PRN ONLY AS NEEDED ( MUST HAVE WEEKEND & NIGHT AVAILABILITY) Wage Range: $17.62 - $26.70 Location: 3730 Plaza Way, Kennewick, WA 99336 Position Summary: Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. Reports to: Assistant Director of Patient Registration Essential Functions: Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner. Distributes and explains forms, documents, and educational handouts to patients and families. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate. Communicates professionally in-person and by phone; provides clear instructions and excellent customer service. Protects patient privacy and confidentiality in all registration activities. Participates in performance improvement and required education. Works alternate shifts/areas as needed to support department operations. Performs other duties as assigned. Minimum Qualifications: High School diploma preferred. Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire. Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups. Where We Are: Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities. Why Choose Us: · Health (Medical, Dental, Vision) and 401K Benefits for full-time employees · Competitive Paid Time Off / Extended Illness Bank package for full-time employees · Employee Assistance Program – mental, physical, and financial wellness assistance · Tuition Reimbursement/Assistance for qualified applicants · Professional Development and Growth Opportunities · And much more… EEOC Statement: Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Requirements
- High School diploma preferred.
- Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
- Rapid learning and navigation of multiple software systems.
- Effective English communication (read, write, speak, and understand).
- Ability to complete the Skills Competency Checklist within 90 days of hire.
Responsibilities
- Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
- Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
- Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
- Distributes and explains forms, documents, and educational handouts to patients and families.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
- Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
- Protects patient privacy and confidentiality in all registration activities.
- Participates in performance improvement and required education.
- Works alternate shifts/areas as needed to support department operations.
- Performs other duties as assigned.
Benefits
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Professional Development and Growth Opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
