Patient Access Representative
About The Position
Make a Meaningful Difference and Join Our Team as a Patient Access Representative! Are you passionate about helping others and making a real difference in your community? Start your healthcare career as a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA) — a culturally grounded, patient-centered organization serving the Indigenous community with compassion and purpose. As a Patient Access Representative, you'll be the warm and welcoming first point of contact for patients accessing care. This is a fantastic entry-level opportunity to join a mission-driven healthcare team and gain valuable experience in a high-volume, fast-paced clinical setting. As a Patient Access Representative, you’ll play a key role in supporting patient access and ensuring every visitor feels respected, cared for, and informed. You'll have a variety of responsibilities including: We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning. Work in a mission-driven, accredited organization Serve a close-knit patient population in an urban reservation setting Enjoy opportunities for professional development and training Experience a strong support system and inclusive team culture Whether you're beginning your journey in healthcare or looking for meaningful work in service of Indigenous health and wellness, PTHA is the place to be. Our team works together to uphold traditions, promote wellness, and provide exceptional care — and we’d love to have you join us! Apply today to be a Patient Access Representative and take the first step toward a rewarding future at PTHA! In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.
Requirements
- HS Diploma or GED
- Recent direct customer/patient front desk experience providing excellent customer service and administrative support
- A proven track record of excellent attendance and attention to detail
- Strong desire and ability to quickly learn new computer systems
Responsibilities
- Greet and assist patients and visitors in person and over the phone with warmth and professionalism
- Guide patients through check-in process and help complete forms
- Learn and support functions in the Electronic Health Record and scheduling systems
- Register new and returning patients, verify insurance, and update records
- Assist in appointment reminders, chart preparation, and administrative support tasks
- Uphold confidentiality and customer service standards in all interactions
Benefits
- Supportive environment that values a healthy work/life balance
- Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
- (13) annual leave (vacation) days + (13) annual sick leave days
- (18+) annual paid holidays including a birthday holiday
- 401(k) with annual profit-sharing contributions after (2) years of service
- Life and AD&D insurance coverage
- Have student loans? PTHA is an approved loan repayment site for various student loan programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
