Patient Access Representative

Trinity Health•Maywood, IL

1d•$16 - $23

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong! What you’ll do: The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices. Patient Registration & Insurance Verification Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information. Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity. Ensure compliance with all regulatory, payer, and organizational requirements. Customer Service & Patient Interaction Provide a welcoming and patient-centered experience for patients and families. Assist patients, families, physician offices, and hospital users with general information and inquiries. Manage patient volumes, challenging situations, and service needs with professionalism. Financial Responsibilities Collect patient financial liability payments, including co-pays, deductibles, and other balances. Document financial information accurately and follow financial clearance procedures. Ensure patients meet hospital and payer financial requirements prior to service. Compliance & Process Quality Adhere to HIPAA, confidentiality standards, and Trinity Health policies. Maintain knowledge of departmental procedures and readily learn new workflows. Support performance improvement efforts to enhance patient experience and program efficiency. Collaboration Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues. Communicate effectively to ensure timely and accurate service delivery.

Requirements

High School Diploma or Equivalent
Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
Strong communication, customer service, and data-entry accuracy skills.
Ability to multitask in a fast-paced environment and use multiple computer systems.

Responsibilities

Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
Ensure compliance with all regulatory, payer, and organizational requirements.
Provide a welcoming and patient-centered experience for patients and families.
Assist patients, families, physician offices, and hospital users with general information and inquiries.
Manage patient volumes, challenging situations, and service needs with professionalism.
Collect patient financial liability payments, including co-pays, deductibles, and other balances.
Document financial information accurately and follow financial clearance procedures.
Ensure patients meet hospital and payer financial requirements prior to service.
Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
Maintain knowledge of departmental procedures and readily learn new workflows.
Support performance improvement efforts to enhance patient experience and program efficiency.
Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
Communicate effectively to ensure timely and accurate service delivery.