Patient Access Representative | Conrad Hospital

Logan Health Medical Center•Conrad, MT

15d

About The Position

This position is responsible for completing patient registration duties and providing administrative support for assigned area(s). Collects and validates accurate patient demographic and insurance information, verifies authorizations and referrals as required and data enters necessary information into registration system. Informs the patient of estimated liability at the time of service, collects patient liabilities, identifies patients in need of financial assistance and refers patients to financial counseling as necessary. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Related coursework beyond high school or experience in a complex administrative support position required.
Minimum of one (1) year experience in a customer service focus position required.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

Nice To Haves

Previous work experience in registration, financial clearance or patient financial services with strong working knowledge of healthcare insurance and benefit programs preferred.
Associate’s or Bachelor’s degree preferred.
Possess knowledge and understanding of medical terminology and medical coding preferred.
Patient Access (scheduling, registration, financial clearance), insurance verification, billing or certified medical assistant experience preferred.

Responsibilities

Prioritizes and completes registrations in the order of the patients’ acuity level as determined by the clinical staff and department protocol.
Interviews patient or family member to gather demographic, insurance and/or visit specific information, and verifies data received from previous visits or pre-registration.
Ensures accurate collection and inputs critical data elements.
Launches insurance verification software to verify insurance eligibility and benefits.
Calculates and communicates out of pocket liability as appropriate.
Collects and processes payment for current service and any previous balances consistent with the cash management and posting policies.
Identifies and refers self-pay patients to financial counseling per department procedure.
Maintains knowledge of: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
Proactively communicates issues involving customer service and process improvement opportunities to leadership.
Meets productivity, quality requirements, and takes ownership of work to ensure excellent service is provided.
Develops and maintains knowledge and skills to identify insurance plans correctly in systems and understands contract requirements to ensure accurate insurance information.
Provides administrative services to support effective and efficient operations to assigned area(s).
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.