Patient Access Representative, Senior

LifePoint Hospitals•Hickory, NC

38d

About The Position

The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned. COMPANY DESCRIPTION Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers. Essential Functions Assist manager and in creating staff schedules and ensures adequate coverage Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations Promotes and demonstrates excellent customer service Maintain QA statistics (Including patient wait times, etc.) and report results to manager Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met Assists manager in educating registration staff of any changes pertinent to their roles

Requirements

Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
High school diploma or equivalent required

Nice To Haves

Associates degree in Business, Finance, Health Info Management, or related field preferred.

Responsibilities

Assist manager and in creating staff schedules and ensures adequate coverage
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
Promotes and demonstrates excellent customer service
Maintain QA statistics (Including patient wait times, etc.) and report results to manager
Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met
Assists manager in educating registration staff of any changes pertinent to their roles

Benefits

Wide range of benefits options!
Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
HSA
401(K) retirement plan contributions
Generous Paid Time Off
Accident & Critical Illness Insurance
Prescription Assistance with OptumRx
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
Free travel and entertainment discount program to ensure you enjoy your time away from work.