ER/ASU- Patient Access Representative (PAR)

Alomere Health • Alexandria, MN

18d

About The Position

The Emergency Department and Ambulatory Surgery Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations. The position is responsible for following guidelines to room patients while remaining compliant with state and federal regulations and checking in patients for their surgeries. Patient Access Representatives enter patient information accurately and timely into the electronic medical record.

Requirements

• High school graduate or equivalent
• Strong customer service skills when interacting with all patients, family members, and healthcare team
• Knowledge in computer software, including Microsoft Office
• Ability to work a variety of shifts because the Emergency Room is open 24/7
• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting- Examples: Sexual Assault Patients, Mental Health Patients, Trauma Patients
• Ability to multi-task with emphasis on accuracy and patient privacy Willingly accept work assignments, change in daily routine, and hours that may vary to accommodate staffing needs for all areas of ED Patient Access
• Ability to learn new procedures and protocols while incorporating them into current work flows

Nice To Haves

• Prior healthcare experience
• Medical Secretarial training, medical terminology, or related experience

Responsibilities

• Perform patient registrations while completing them accurately
• Scan needed ID’s and insurance cards
• Complete emergency room, outpatient, and inpatient registrations
• Obtain demographic, insurance, and guarantor information as well as appropriate signatures for documentation
• Manage Organizational Telecommunications
• Paging Codes-Organization wide
• Phone Systems
• Ambulance and Law Enforcement
• Outgoing flights for Medi flights
• Contact on-call Physicians to relay messages
• Find assistance for urgent patients needing help from their vehicle to wheelchair
• Coordinate on the job development/employee training
• Manage work queues to ensure completion of patient charts
• Keep up to date on all EMR software utilized for the position
• Identify patients as they are entering the ER area
• Assist patients in registration, sitting them in a wheelchair if needed, and contacting the Triage nurse/Charge Nurse as needed
• Follow guidelines developed to assist in rooming patients
• Remain within a PAR’s scope of practice while maintaining compliance with state and federal regulations for patient care
• Monitor overflow patients when rooms are full and alert nursing if patients status changes
• Responsible for locking down Alomere Health during emergent situations
• Manage the Alarm Systems
• Schedule Providers with minimal scheduling errors
• Provide Peer to Peer feedback for 1:1 meetings for trainings, in a professional and constructive manner

Benefits

• Health, Dental, and Vision Insurance
• Employee Health Clinic (health +): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
• Retirement Savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees