Patient Access Representative Lead

UnitedHealth Group•Cambridge, MN

6d•$20 - $36•Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record. Collaborate with leader to ensure the team operations are staffed and working effectively. Location: 701 Dellwood St S, Cambridge, MN

Requirements

High School Diploma/GED (or higher)
2+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)
2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
Intermediate level of proficiency with Microsoft Office products
Ability to work Monday - Friday from 8:00am - 4:30pm
Must be 18 years of age OR older

Nice To Haves

Leadership experience
Epic experience
Financial Counseling experience
Advanced level of proficiency with Excel

Responsibilities

Greet and welcomes patient in person
Collects demographic and insurance information
Checks in or interviews patients to complete appropriate paperwork
Directs patient to their appointment or procedure
Uses resources, tools and procedures to complete registration for complex accounts
Verifies eligible and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patients as necessary
Collect co-pay or deductibles
Assists and counsel’s patient with application process for available financial assistance programs
Uses resources tools and procedures to complete accounts in assigned work queues
Collaborate with leader to ensure the team operations are staffed and working effectively
Coordinates the workflow among the employees within the work area and informs management regarding the operational needs of the department
Directs and checks the work of others
Participates in the orientation and training of employees and provides feedback to leadership
Provides technical and functional guidance to employees
May act as a back-up for all positions
Other duties as assigned