Patient Access Representative, Lead - FT-1

UMC Health System

1d

About The Position

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary Coordinates the registration process for Patient Access which include scheduling, verifying insurance, collecting payments, answering phones, and entering and maintaining patient data and demographics in the database. Reports to: Job Specific Responsibilities Daily assignments may include but are not limited to: • Provide leadership to department staff which may include coaching, managing corrective actions, and resolving conflict or escalated patient matters • Facilitate patient check in(s), verify insurance eligibility and apply payments appropriately • Manage Patient Financials using Experian • Manage employee time and attendance in Kronons • Participate in hiring, evaluation, and peer review process • Hold Bill/Denial Management • Perform data integrity audits

Requirements

• High School Diploma or GED
• +2 years in a patient access role, or similar administrative role performing patient registration and/or scheduling
• Excellent customer service skills; Must speak, read, and write English fluently
• Demonstrate organizational skills and attention to detail.
• Basic knowledge of office management systems and procedures.
• Ability to operate general office equipment.
• Ability to maintain confidential information.
• Ability to handle problems, interruptions, and other stressful situations in a professional manner.
• Maintains up-to-date knowledge and adheres to department and UMC Policies & Procedures.
• Should be able to lift 10 lbs.
• Must possess near visual acuity to read documents and computer records.

Responsibilities

• Provide leadership to department staff which may include coaching, managing corrective actions, and resolving conflict or escalated patient matters
• Facilitate patient check in(s), verify insurance eligibility and apply payments appropriately
• Manage Patient Financials using Experian
• Manage employee time and attendance in Kronons
• Participate in hiring, evaluation, and peer review process
• Hold Bill/Denial Management
• Perform data integrity audits

Benefits

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED