Patient Access Representative I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Requirements
- High School Diploma or Equivalent required
- Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.
Responsibilities
- Greet patients in a professional and friendly manner
- Collect and verify patient demographic and insurance information, as well as enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies/procedures to patients
- Process payments and provide receipts
- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
