Patient Access Representative I ED - FT Days (7:00am-3:30pm)
About The Position
Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year Customer Service experience required.
- Typing 35 wpm required.
- Must pass competency tests on a regular basis.
- Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
- Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
- Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.
Nice To Haves
- Associate Degree/College Diploma in Hospital Administration or equivalent preferred.
- Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
