Patient Access Representative I

BLACK RIVER HEALTH INC • Black River Falls, WI

7d • Onsite

About The Position

Black River Health is seeking a highly motivated individual to fill the full-time position of Patient Access Representative. The Patient Access Representative is responsible for helping patients gain access to care in our organization. The representative receives incoming telephone calls, assists customers, and guests in a prompt, courteous, and professional manner, and accurately records data. This position is primarily located at Black River Health’s Hospital Campus.

Full-time, 80-hour per pay period, various days and hours (Mon-Sun) with rotating weekends and holidays, benefited

Requirements

• High School Diploma or General Education Degree (GED) required
• Proficiently uses computers, phones, and various types of office equipment
• Excellent oral and written communication skills

Nice To Haves

• One-year related training or experience preferred
• Certification in Patient Access by NAHAM or HFMA preferred

Responsibilities

• Registers all patients according to the organization’s policy, explains financial requirements to the patients or responsible parties, and collects copays and deductibles as required. Validate that information is accurate.
• Utilizes communication and office equipment efficiently and appropriately. Promptly and professionally answers telephone calls. Routes the calls appropriately, offering voice mail, paging, or redirection of calls as needed. Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
• Prepares and maintains pertinent records, reports, statistics, files, and other documents as required for department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED