Patient Access Representative (Front Desk)

Fair Haven Community Health Care•New Haven, CT

About The Position

The Patient Access Front Desk Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care related functions, provides interpretation services. The Patient Access Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to: Epic task: Registering patient to meet regulatory requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR) Payment Management: Opening, balancing and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements Patient Schedule: Reviewing schedules daily to ensure accuracy and filing appointment opportunities; obtaining medical releases as needed for patient requested forms; Pre-registering patients via phone or in person Ensuring all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner; performing the insurance verification process and the process for all third party payers; meeting with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options; calculating sliding fee eligibility based on a client income and entering into the system; documenting the financial counseling process and maintaining patient insurance and billing demographic information

Requirements

High School diploma, or GED is required
Minimum of one year job related experience and experience with data entry is highly preferred.
Excellent interpersonal skills and phone etiquette
Strong critical thinking and problem solving skills and the ability to work as a member of the team to serve patients is a must.
Bi-lingual in English and Spanish required.

Nice To Haves

Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.

Responsibilities

Registering patient to meet regulatory requirements
Enrolling patients with My Chart Portal
Updating patient information
Printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR)
Opening, balancing and closing daily cash drawer and posting payments
Processing payments with a credit card machine, including end of day reporting
Collecting co-pays, deductibles and/or co-insurance at point of service
Facilitating payment arrangements
Reviewing schedules daily to ensure accuracy and filing appointment opportunities
Obtaining medical releases as needed for patient requested forms
Pre-registering patients via phone or in person
Ensuring all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
Performing the insurance verification process and the process for all third party payers
Meeting with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options
Calculating sliding fee eligibility based on a client income and entering into the system
Documenting the financial counseling process and maintaining patient insurance and billing demographic information