Patient Access Representative – Call Center Agent

Revel Staffing • Tallahassee, FL

13d

About The Position

Confidential Healthcare Organization</b> is seeking a highly motivated Patient Access Representative – Call Center Agent</b> to join our growing patient services team. This is an exciting opportunity to work in a fast -paced healthcare environment where you’ll be the first point of contact for patients and provider teams.

Requirements

• High School Diploma or equivalent required; Associate’s Degree in Medical Terminology, Health Care Management, or related field preferred.
• Certification Required: MediClear certification (or equivalent healthcare compliance credential) is required
• Minimum 1 year of customer service experience</b>, preferably in a healthcare call center or patient access setting.
• Excellent verbal and written communication skills, strong attention to detail, and ability to multitask in a fast -paced environment.

Nice To Haves

• 2+ years of high -volume call center experience within healthcare.
• Knowledge of medical terminology and insurance verification.

Responsibilities

• Answer, document, and route a high volume of inbound patient calls (800+ daily) with accuracy and efficiency.
• Provide outstanding customer service while gathering and verifying patient information.
• Ensure calls are routed correctly to over 10 provider teams while maintaining a positive patient experience.
• Maintain confidentiality and compliance with HIPAA and all organizational policies.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive health, dental, and vision coverage.
• Paid time off, retirement plan, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED