Patient Access Representative 3

University of Miami•North Miami, FL

1d•Onsite

About The Position

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Access Representative 3. This role oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as a functional expert for department peers. UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, it serves South Florida, Latin America, and the Caribbean, with physicians representing over 100 specialties and sub-specialties, handling more than one million patient encounters annually. The University of Miami is a vibrant and diverse academic and healthcare community, recognized as one of the nation’s top research universities and academic medical centers. It comprises 12 schools and colleges, serving undergraduate and graduate students in over 350 majors and programs. The University ranks highly in national college lists and its medical facilities like Bascom Palmer Eye Institute and Sylvester Comprehensive Cancer Center have received significant recognition. With over 17,000 faculty and staff, the University strives for excellence, driven by a mission to transform and impact lives globally.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 3 years of relevant experience required
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Ability to work collaboratively with others and contribute to a team environment.
Skilled in using office software, technology, and relevant computer applications.
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
Contacts patients’ families or physicians’ offices to obtain missing insurance information.
Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
Collaborates with scheduling departments to identify add-on patients.
Obtains necessary authorizations, pre-certifications, and referrals.
Notifies patients of liabilities prior to date of service and collects funds.
Maintains appropriate records, files, and accurate documentation in the system of record.
Recommends new approaches to management for enhancing performance and productivity.
Adheres to University and unit-level policies and procedures and safeguards University assets.