Patient Access Representative 3

University of Miami•North Miami, FL

1d•Onsite

About The Position

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Access Representative 3. This role oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as a functional expert for department peers. The University of Miami offers competitive salaries and a comprehensive benefits package. UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, it serves South Florida, Latin America, and the Caribbean, with physicians representing over 100 specialties and sub-specialties, and over one million patient encounters annually. The University of Miami is an Equal Opportunity Employer, committed to transforming lives through education, research, innovation, and service, and is a vibrant and diverse academic and healthcare community. It ranks highly in national college rankings and includes renowned institutions like Bascom Palmer Eye Institute and Sylvester Comprehensive Cancer Center. With over 17,000 faculty and staff, the University strives for excellence and is driven by its mission to impact lives globally.

Requirements

High School Diploma or equivalent
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
Contacts patients’ families or physicians’ offices to obtain missing insurance information.
Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
Collaborates with scheduling departments to identify add-on patients.
Obtains necessary authorizations, pre-certifications, and referrals.
Notifies patients of liabilities prior to date of service and collects funds.
Maintains appropriate records, files, and accurate documentation in the system of record.
Recommends new approaches to management for enhancing performance and productivity.
Adheres to University and unit-level policies and procedures and safeguards University assets.