Patient Access Rep

Redeemer Health•Abington Township, PA

53d•Onsite

About The Position

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. The Patient Access Rep facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services. This role maintains a highly visible physical presence upon entry to and departure from the facility/conversation room. The position manages patient flow by monitoring and anticipating patient arrivals and departures; analyzing multiple service schedules simultaneously; planning logistics; and, maintaining situational awareness. All individuals within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System, ensuring the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in interactions and service.

Requirements

High School Diploma/GED required. Must be able to provide official proof of completion.
An inspiring, positive, get it done attitude.
Ability to problem-solve, improvise and implement in high pressure or time sensitive situations.
Passionate about individualizing and ensuring a positive, meaningful experience.
Compassionate, sensitive and supportive of the emotional, spiritual, physical and health care needs of patients.
Have a desire to build and develop relationships that enhance each individual's health care experience beyond the health care environment.
Impeccable communication and interpersonal skills.
Creative and imaginative.
Able to collaborate and work with a team of health care providers.
Excellent computer/technology skills and application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements.

Responsibilities

Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services.
Maintains a highly visible physical presence upon entry to and departure from the facility/conversation room.
Manages patient flow by monitoring and anticipating patient arrivals and departures; analyzing multiple service schedules simultaneously; planning logistics; and, maintaining situational awareness.
Registers patients for all outpatient diagnostic services.
Obtains and verifies patient information.
Verifies insurance information and ensures proper referrals and authorizations are on file as needed.
Collects patient responsibility at time of service.
Completes work list tasks as assigned.
Perform job in light of the Mission & Values of the Health System, ensuring the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in interactions and service.