Patient Access Rep- F/T
About The Position
Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services. Essential Values-Based, Leadership and Management Competencies: Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital. Mission: Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas. Vision: To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come. Values: Our values are covered in SERVICE Servant Leadership Excellence Respect Virtuousness Innovation Community Education
Requirements
- Basic computer knowledge
- Basic medical terminology
- Good typing skills
- High school diploma or equivalent.
- Customer service experience preferred, good communication skills required.
Responsibilities
- Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
- Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
- Processes inpatient admissions and prepares proper documentation for services where applicable.
- Accepts patient payments and records appropriately.
- Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
- Advise patients regarding insurance coverage and estimate patient’s responsibility.
- Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
- Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.
- Perform other functions as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
