Patient Access Rep | Patient Access | Part-time (benefits eligible) | 3PM-8PM

UF Health • St. Augustine, FL

3d

About The Position

Overview

FTE: 0.6 (Part-Time)
Schedule: Monday – Friday, 3:00 PM – 8:00 PM
Position Summary:
The Registration Assistant performs essential duties including, but not limited to:
Appointment scheduling and patient registration
Insurance verification and data entry
Telephone coverage and handling patient inquiries
Filing and maintaining Protected Health Information (PHI)
Coordinating patient referrals
Completing patient estimates and point-of-service collections
Maintaining positive patient relations and ensuring customer satisfaction

Requirements

• High School Diploma or equivalent required.
• 0–1 year of Medical Customer Service or Registration experience required.

Nice To Haves

• 1 year of Medical Customer Service or Registration experience.
• Knowledge of medical terminology and medical insurance terminology, with an emphasis on referrals and pre-certification processes.

Responsibilities

• Gather complete and accurate patient demographic information (e.g., name, DOB, SSN, address) and obtain written consent for treatment.
• Collect complete and accurate financial and insurance information, including Workman’s Compensation details, and note the appropriate Subscriber and Guarantor; obtain copies of insurance and ID cards.
• Pre-Registration: Verify and complete insurance plans, obtain benefits information (co-pay, deductible, out-of-pocket costs, pre-certification requirements), and ensure all patients are registered, insurance verified, and pre-certified at least three days prior to scheduled appointments.
• Collect co-pays, deductibles, out-of-pocket expenses, cash/self-pay accounts, elective procedure fees, and non-covered services. Safeguard patient valuables by logging, securing valuables, and storing cash in admitting safes.
• Perform cashier functions, including issuing receipts and obtaining electronic authorizations for credit card payments; submit all receipts and payments/cash daily and log petty cash with a team member for verification.
• Process patients according to Sign-In Sheet or assigned Acuity Level (e.g., order of arrival for appointments, order based on acuity for ED patients). Screen for LMRPs and determine when an ABN is required; explain ABN/LMRP process to patients and obtain signatures for services.
• Complete Medicare Secondary Payer (MSP) questionnaires for all Medicare patients.
• Prepare end-of-shift Admission Census reports (bed board) and coordinate with nursing to ensure proper bed assignments.
• Read and interpret completed physician orders (written or electronic) for appropriate handling.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED