Patient Access Rep - Part Time - Days
About The Position
Position Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. What you will Do: Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor. Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc). Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt. Obtains signed physician orders for all tests and procedures from physicians/offices. Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.
Requirements
- Education: High school diploma or equivalent.
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Experience: Minimum one (1) year customer service experience.
- Special Skills and Competencies: Annual assessment of competency is completed every year.
- Must be able to read, write and/or speak English.
- Computer/PC experience/skills are required.
- Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
- Knowledge of medical terminology desired.
- Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs.
- Accuracy, attentiveness to detail and time management skills required.
Nice To Haves
- Patient Access experience preferred.
- Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
- Knowledge of medical terminology desired.
Responsibilities
- Validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
- Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
- Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
- In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
- Obtains signed physician orders for all tests and procedures from physicians/offices.
- Prepares identification bracelets and patient ID labels.
- Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.).
- May audit & record the patient's valuables, securing appropriate authorizations, if needed.
Benefits
- Education Assistance offered
- Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
- Competitive wages; including weekend and night differentials
- Generous paid time off program
- Retirement Savings program with employer match starting on Day 1
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
