Patient Access Rep Lead - Clinic

CommonSpirit Health•Bryan, TX

15h•Onsite

About The Position

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

Requirements

High School Graduate General Studies or High School GED General Studies
Three (3) years of related experience
Demonstrate critical thinking
Strong customer service
Knowledge of insurance, billing, and medical terminology

Responsibilities

Interact with patients in person and by phone
Facilitate check-in/out
Collect data and payments
Validate insurance
Schedule appointments
Process referrals and authorizations
Work with Management to evaluate staffing and scheduling
Provide guidance and leadership to staff in the implementation of existing and new departmental policies and procedures, especially as they relate to handling of patients in compliance with EMTALA, HIPAA, and other PAS regulations
Ensure staff adheres to and complies with established policies and procedures, informs management of any violation of said policies
Utilize effective communication and interaction skills with patients, staff, physicians, insurance companies, and other hospital personnel (i.e. business office, Information Systems, third party payers, Medical Records) to prevent potential problems and to resolve existing ones
Handle investigation of problems or issues raised by staff, customers, or management
Manage workload through effective communication, ensuring technical and operational problems are documented and appropriate action is taken to process the workload in an equitable manner
Provide accurate departmental reports as requested, ensuring timely and accurate information is disseminated to co-workers and management levels as appropriate, summarizing problems and solutions
Review collection processes as a means of enhancing service and increasing collections
Identify performance opportunities at the time they occur
Provide feedback to the employee(s) in a timely manner, and communicate this information to management
Identify potential quality and efficiency improvements