Patient Access Rep I

Trinity Health • Muskegon, MI

1d

About The Position

64hrs per pp 9p-5:30a weekends and holidays to be scheduled in accordance with CBA Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Be Remarkable! Position Summary In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face. What the Patient Access Representative Will Need

Requirements

• High school diploma.
• Data entry skills (50-60 keystrokes per minutes).
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Basic computer skills.

Nice To Haves

• Associate’s Degree, or an equivalent combination of education and experience.
• Prefer one year of applicable experience in a healthcare provider or payer environment.
• Working knowledge of medical terminology.

Responsibilities

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures, tests and diagnoses; confirming patient identity; and preparing patient identification forms.
• Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle.
• Acquires necessary documents including patient identification, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.
• Identifies need for patient/guarantor signature based on patient encounter/visit.
• Obtains or scans documents as needed.

Benefits

• Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED