Patient Access Rep I
About The Position
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 0.0, Shift: Variable, Schedule: Variable Position Summary Job Profile Summary With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Emergency Department. Collects demographics, obtains signatures, and basic insurance information.
Requirements
- High School diploma or GED equivalent required.
- Hospital patient access, medical billing, or office administrative experience preferred.
Nice To Haves
- Certified Revenue Cycle Specialist (CRCS) certification preferred.
Responsibilities
- Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information.
- Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication.
- Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required.
- Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process.
- Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information.
- Completes forms and applications. Documents accurately and in a timely manner.
- Actively attends department staff meetings and required educational opportunities.
- Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects.
- May cross-train in other areas within the department when necessary as well as perform other duties as assigned.
Benefits
- comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
