Patient Access Rep I

MultiCare Health System • Yakima, WA

62d • $21 - $30

About The Position

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Evening, Schedule: 8 hour shifts, Rotating weekends Position Summary Job Profile Summary With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Emergency Department. Collects demographics, obtains signatures, and basic insurance information.

Requirements

• High School diploma or GED equivalent required.

Nice To Haves

• Hospital patient access, medical billing, or office administrative experience preferred.
• Certified Revenue Cycle Specialist (CRCS) certification preferred.

Responsibilities

• Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information.
• Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication.
• Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required.
• Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process.
• Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information.
• Completes forms and applications. Documents accurately and in a timely manner.
• Actively attends department staff meetings and required educational opportunities.
• Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects.
• May cross-train in other areas within the department when necessary as well as perform other duties as assigned.

Benefits

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
• As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.
• The pay scale is $21.29 - $29.69 USD.
• However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.
• If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
• Associated benefit information can be viewed here .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees