Patient Access Rep I

St. Joseph Health•Bryan, TX

21h•Onsite

About The Position

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system, St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians, specialists, and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services. As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

Requirements

High School Diploma/GED
Demonstrate critical thinking
Strong customer service
Knowledge of insurance
Knowledge of billing
Knowledge of medical terminology

Responsibilities

Manage administrative duties for the patient intake process in our clinic, adhering to established guidelines
Interact with patients in person and by phone, facilitating check-in/out
Collect data and payments
Validate insurance
Schedule appointments
Process referrals and authorizations
Assemble all data and documents required for complete patient registration, including, pre‐admission, admission, pre‐registration and registration Functions
Complete all insurance verifications and authorizations
Enter all patient demographic information
Use other department applications for eligibility and authorization
Assess patient financial responsibility and collect co‐pays and deductibles at time of admission
Screen admissions and inform referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered
Obtain and document funding information from patients and provide information on available funding resources
Obtain funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned
Use payer resources and website to explore and assess eligibility
Initiate third party referrals, administer financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care