Patient Access Registrar PD

Cottage Health•Goleta, CA

22d

About The Position

Cottage Health seeks a Patient Access Registrar for their Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Requirements

Basic MS Word, Outlook and Excel skills
35 wpm keyboard/typing speed
1 year of experience in an office, hospitality, or customer service environment

Nice To Haves

College associate’s degree or higher
Expert knowledge of MS Office software, including PowerPoint and Access
2 years of related work experience in a healthcare environment, with a working knowledge of medical terminology

Responsibilities

Assists in the proper identification of the patient, collecting patient demographic and financial information.
Responsible for maintaining updated information on patient accounts.
Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible.
Explains services and facility policies regarding payment of hospital bill when able and applicable.
Offers financial assistance and screens patients for government programs and CH charity.
Obtains signatures on CH compliance forms needed.
Provides excellent service to all patients, family members, and visitors as they arrive for hospital services. (80%)
Serves as a contact person for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable.
Receives incoming calls from patients, medical staff, and third parties regarding patient accounts while maintaining established patient confidentiality guidelines (15%)
Assists with tasks assigned by leadership. (5%)