Patient Access Registrar Nights

Kindred Healthcare•Lewiston, ID

1d•Onsite

About The Position

Join St. Joseph Regional Medical Center in Lewiston, Idaho—where nationally recognized quality meets small-town heart. We’re proud to be recognized for excellence and patient safety, including an “A” Hospital Safety Grade from The Leapfrog Group, inclusion in Becker’s list of “Great Community Hospitals,” and U.S. News & World Report accolades for maternity care. Here, you’ll find a teamwork-first culture, leaders who support you, and coworkers who genuinely have your back. New grads are welcome—we’re committed to training, mentoring, and helping you build confidence as you grow. And because we know great care starts with taking care of our people, we offer competitive benefits and a workplace you can feel good about. If you’re looking for a place to do meaningful work, build a career, and feel proud serving your community—you belong at St. Joe’s. Job Summary The Patient Access Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.

Requirements

Excellent communication and customer service skills.
Strong attention to detail and accuracy in data entry.
Basic knowledge of insurance verification and medical terminology.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office and electronic medical record systems.
Ability to maintain a professional demeanor under stressful situations.
High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role (Required).

Nice To Haves

Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred.
Experience with medical terminology and insurance verification is beneficial.

Responsibilities

Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information.
Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
Provide patients with information on financial obligations, including co-pays, deductibles, and payment options.
Collect and document payments, issue receipts, and balance cash drawers daily.
Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments.
Distribute and explain forms, documents, and educational materials to patients and family members.
Respond to patient inquiries regarding registration, insurance, and billing processes.
Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information.
Document all patient interactions and update electronic medical records as required.
Assist with rescheduling and managing patient appointments as needed.