Patient Access Receptionist/MA

Hunt Regional Healthcare • Leonard, TX

6h

About The Position

To support Hunt Regional Medical Partners' multi-specialty practice in a medical
--clerical administrative capacity.

Requirements

• High school diploma or equivalent
• Certified Medical Assistant preferred or at least 3 years of experience
• None
• Will possess excellent verbal/communication skills
• Possess the ability to resolve conflict
• Possess excellent listening skills
• The employee must abide by all policies and procedures as outlined by Hunt Regional Medical Partners and Hunt Regional Healthcare.
• Solid Computer Skills
• Solid Customer Service Skills
• Ability to Multi-Task
• Solid Organization Skills
• Experience in Medical Office Environment
• Ability to Work in Fast Paced, Busy Environment
• Must be able to work mandatory rotating weekends and holidays
• Strong knowledge of anatomy, physiology, and medical terminology

Responsibilities

• Welcomes patients and visitors in a courteous and professional manner in person or on the telephone, and answering or referring inquiries.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients' anxieties, answering patient questions, and maintaining the reception area.
• Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
• Obtains complete and accurate demographic, insurance and financial data to complete registration.
• Protects patient rights by maintaining confidentiality of medical, personal, and financial information.
• Contributes to team effort by accomplishing related results as needed.
• Updates and maintains patient database according to established procedures.
• Completes and balances all daily transaction paperwork.
• Maintains an open line of communication with all team members.
• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Answer Telephones, assist with follow up appointments
• Patient Check In and Out
• Collect Copayments and Counter Payments
• Eligibility and benefits
• Assures completion of required forms
• Scan and Index Documents into System(s)
• Account for Daily Encounters
• Balance Cash Drawer
• Transmission of Documents to All External Entities
• Prepare Paperwork for Daily Clinic
• Manage Outstanding Patient Balances and Collect as Patients Flow Through Clinic Environment
• Support Physician and Co Workers in General Administrative Tasks
• Greet and room patient in a professional and courteous manner
• Vitals
• Obtain History/Physical, Reason for Visit
• Reconcile Medication(s) with Patient
• Assist Physician/Provider in Patient Interaction and Procedures
• Patient Treatment Room Preparation and Maintenance
• Data Entry of Demographic and Clinical Information into HMRP System(s)
• Communicating Lab and Procedure Results to Patients
• Review and Clarification of patient consent forms with patient prior to patient signing forms
• Call/Process Prescriptions to Pharmacy as applicable
• Ability to provide and explain instructions for Patient Procedure Preparation, Prescription, and other directives needed with regard to patient education
• Preparation of Chart information for Physician as needed/requested
• Knowledge and proper demonstration of how to safely and properly draw and administer injections
• Inventory Maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED