Patient Access Quality Assurance Coordinator

Ensemble Health Partners • Tyler, TX

1d • $17 - $18 • Onsite

About The Position

This position is an onsite role, and candidates must be able to work on-site at the hospital. The Opportunity: With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality. This position pays between $17.00 - $18.15/hr based on experience

Requirements

• High School Diploma/GED Required
• CRCR Required within 9 months of hire
• 1 - 3 years of customer service experience
• Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.
• Knowledgeable in all Microsoft Office products, with an emphasis in Excel.
• 2 years of Patient Access operations experience

Nice To Haves

• 4 year/ Bachelors Degree

Responsibilities

• The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.
• They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.
• They will be responsible for identifying trends and recommend quality and training needs of the department.
• The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
• They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
• They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
• Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
• They will be expected to provide routine calibrations with the associates to further explain the score.
• They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees