Patient Access & Pre-Access Supervisor

Ensemble Health Partners•Naples, FL

22h•$47,400•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The company emphasizes that healthcare requires a human touch and believes its people are the most important part, empowering them to challenge the status quo. Ensemble's O.N.E Purpose includes Customer Obsession, Embracing New Ideas, and Striving for Excellence. The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. This role involves managing scheduling, monitoring KPIs, ensuring compliance, providing coaching and performance feedback, resolving complex patient and operational issues, and partnering with clients to optimize front-end processes. The supervisor also plays a key role in staff onboarding, training, and continuous development, while driving initiatives to improve patient satisfaction and operational efficiency, and provides comprehensive support for client needs.

Requirements

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
1 to 3 Years Required Job Experience
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

2-3 years of supervisory experience in healthcare or business field preferred

Responsibilities

Coordinates all registration duties with direct and indirect reporting employees.
Ensures registration and pre-registration duties are completed daily.
Provides training for staff.
Monitors daily productivity and communicates with staff.
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
Ensures that department coordinates schedules in accordance with organizational policies.
Minimizes overtime while maximizing productivity.
Responsible for upfront collection process tracking and monitoring.
Assigns goals and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary.
Provide administrative and educational guidance to staff via telephone during on-call duties.
Fill in for call-offs, staffing issues, or unexpected volumes if necessary during on-call duties.
Assists with developing department processes and procedures.
Conducts staff training, education, and development.
Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments.
Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects regarding implementing, tracking, and process changes.
Reports to Patient Access Leadership routinely for monitoring.
Participates in daily facility activities as assigned by Patient Access Leadership.
Gathering of statistical information of assigned.
Works in the department as needed in designated areas.
Assists with staff evaluations.
Maintains time/attendance system.
Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
Perform other job-related duties as required by their supervisor, subject to reasonable accommodation.