Patient Access & Pre-Access Supervisor

Ensemble Health Partners•Northbrook, IL

1d•$47,400•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The company emphasizes customer obsession, embracing new ideas, and striving for excellence, aiming to empower its people to challenge the status quo. The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. This role involves problem-solving, maintaining functional knowledge, and collaborating with the patient access manager to develop and coach staff for optimal performance. The supervisor also conducts and oversees orientation and training for all Patient Access staff, performs necessary Revenue Cycle tasks to ensure compliance and excellent customer service, and assists the Patient Access Manager with day-to-day operations.

Requirements

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
1 to 3 Years Job Experience

Nice To Haves

2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing

Responsibilities

Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner
Handles and solves problems related to area of assignment
Maintains a working knowledge of functions in area of responsibility
Works in conjunction with patient access manager to develop and coach staff, creating optimal performance
Conducts and oversees orientation and training of all Patient Access staff
Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service
Assist Patient Access Manager with day-to-day operations
Coordinates all registration duties with direct and indirect reporting employees
Ensures registration and pre-registration duties are completed daily
Provides training for staff
Monitors daily productivity and communicates with staff
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary
Ensures that department coordinates schedules in accordance with organizational policies
Minimizes overtime while maximizing productivity
Responsible for upfront collection process tracking and monitoring
Assigns goals and provides coaching and corrective action as appropriate
On-call rotation which includes days, nights, and weekends as necessary
Provide administrative and educational guidance to staff via telephone while performing on-call duties
Fill in for call-offs, staffing issues, or unexpected volumes if necessary while performing on-call duties
Assists with developing department processes and procedures
Conducts staff training, education, and development
Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary
Acts as a resource person for staff and ancillary departments
Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers
Holds self and others accountable for behaviors that promote service excellence
Manages assigned projects regarding implementing, tracking, and process changes
Reports to Patient Access Leadership routinely for monitoring
Participates in daily facility activities as assigned by Patient Access Leadership
Gathering of statistical information of assigned
Works in the department as needed in designated areas
Assists with staff evaluations
Maintains time/attendance system
Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
Perform other job-related duties as required by their supervisor, subject to reasonable accommodation