Patient Access Operations Supervisor - 500239

University of Toledo • Toledo, OH

2d • Onsite

About The Position

The Patient Access Operations Supervisor is responsible for optimizing the use of resources related to Patient Access with regards to scheduling, directing of workflow, monitoring, prioritizing of assignments and maintenance of key performance indicator metrics. Conducts relevant activities such as productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination and integration of efforts related to Patient Access service areas, corresponding conflict resolution, and effective reporting of the same. Maintains coordination of supply chain management, human and fiscal resource allocation, and continued monitoring of the same towards enterprise mission, vision, and strategy success. The coordinator works closely with Patient Access and Revenue Cycle leadership to enhance day-to-day functionality of Patient Access service areas. Communicates effectively to maximize patient flow and continued customer service outcomes, as well as performs daily functions of Point of Service registration to provide additional coverage during peak patient volumes.

Requirements

• Associates degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
• Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
• Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
• Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
• Excellent communication and interpersonal skills in both oral and written format.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
• Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
• Must be able to understand, implement, and comply with policies and procedures.
• Possess excellent analytical and problem-solving skills
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
• Work in a professional office environment with possible high stress levels.

Nice To Haves

• Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
• Previous experience with resource allocation and/or supply chain management preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees