Patient Access Market Director #ESF5205

ExpertHiring•Detroit, MI

About The Position

What you will be doing: Patient Access Market Director Direct and execute business processes including monitoring and achieving client Service Level Agreements and supporting process metrics at each hospital of responsibility. Oversee overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Work daily with direct reports to execute against plans. Support the establishment of hospital budgets and manage human resource utilization at all levels. Analyze monthly P&L to ensure positive EBIT performance. Ensure regional leadership is aware of any hospital-specific initiatives impacting Patient Access. Manage all aspects of change management related to operational processes, driving process metrics, staffing, and employee relations. Leverage skills to other hospitals outside of direct responsibility as needed. Ensure adherence to all standardized processes and be viewed as an effective support partner. Work collaboratively within business units to achieve organizational goals. Experience you will need: Patient Access Market Director

Requirements

At least 4 years manager/director level experience, including experience managing multi-level positions.
At least 1 year director level over multiple facilities/units or equivalent business experience
4 year college degree
Strong knowledge and ability to drive operational metrics.
Knowledge of detailed Patient Access processes.
Understanding of the flow of the revenue cycle.
Excellent oral and written communication skills.
Detail-oriented with analytical skills and the ability to work independently.
PC/systems literate, including the Internet and basic MS Office skills.
Proficiency in prioritizing and managing multiple tasks.
Strong leadership and organizational skills.
Ability to deal with ambiguity and make sound decisions.
Skills to assess, coach, train, and develop talent.
Possess excellent tactical execution skills.
Ability to motivate and maintain effective working relationships with staff and stakeholders.
Demonstrate strength in performance management and leadership development.
Manage change while minimizing interruptions at operational and service levels.
Advanced writing, verbal, and presentation skills.
Provide advanced customer service.
Approximately 40% - 80% travel may be required

Responsibilities

Direct and execute business processes including monitoring and achieving client Service Level Agreements and supporting process metrics at each hospital of responsibility.
Oversee overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics.
Work daily with direct reports to execute against plans.
Support the establishment of hospital budgets and manage human resource utilization at all levels.
Analyze monthly P&L to ensure positive EBIT performance.
Ensure regional leadership is aware of any hospital-specific initiatives impacting Patient Access.
Manage all aspects of change management related to operational processes, driving process metrics, staffing, and employee relations.
Leverage skills to other hospitals outside of direct responsibility as needed.
Ensure adherence to all standardized processes and be viewed as an effective support partner.
Work collaboratively within business units to achieve organizational goals.