Patient Access Manager
About The Position
Lead and optimize front‑end revenue cycle operations, including admitting, prior authorization, and financial clearance. Ensure accurate patient registration, timely insurance verification, and adherence to payer and regulatory requirements. Support a seamless, positive patient experience while helping maximize reimbursement. Provide strong leadership to front‑end supervisors and access teams. What Success Looks Like Empowers supervisors and frontline leaders through coaching, training, and clear development pathways. Drives performance improvement using data‑based insights and system optimization. Strengthens patient engagement through efficient workflows and high‑quality service. Builds a culture focused on communication, collaboration, and continuous improvement.
Requirements
- Required: Associates - Business/Finance/Healthcare
- Required: A minimum of 5 years Related Experience
- This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Nice To Haves
- Preferred: Bachelors - Business/Finance/Healthcare
Responsibilities
- Supervises, mentors, and develops staff across admitting, prior auth, and financial clearance teams.
- Monitors productivity and ensures adequate staffing/coverage across all shifts.
- Conducts performance evaluations, coaching, and training to drive accountability and improvement.
- Oversees accurate, timely patient registration and admission workflows
- Manages insurance verification and prior authorization processes to prevent delays in care.
- Leads financial clearance activities (estimates, pre-service collections, advocacy) to support upfront transparency and collections.
- Ensures compliance with organizational policies, payer rules, and regulations (CMS, HIPAA), including routine audits.
- Tracks and reports key KPIs (authorization turnaround, registration accuracy, POS collections) and presents insights to leadership.
- Implements process improvements to reduce denials, resolve access/authorization issues, and improves cash flow in partnership with clinical/scheduling/billing.
- Promotes excellent patient experience by handling escalations and ensures compassionate, clear financial communication.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Benefits
- Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
