Patient Access Manager Henrico Doctors' Parham

HCA•Richmond, VA

37d•Onsite

About The Position

This position is incentive eligible. Last year our HCA Healthcare colleagues invested over 155,000 hours of volunteering in our communities. As a Patient Access Manager at Henrico Doctors, you can be part of an organization that is devoted to giving back! As the Patient Access Manager, you will work onsite at Henrico Doctors Hospital and support the patient access function of a 300+ bed facility. You will be responsible for assisting the Patient Access Director in daily operations of all patient access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department's services with the hospital's primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a Patient Access leader, you will be responsible for leading a team of 20+ patient registration team members who perform patient registration functions. You will also ensure quality assurance for all areas of registration. The Patient Access Manager will follow-up on patient concerns regarding financial obligations and payment expectations. You will also be responsible for the HR function of the department by interviewing and hiring patient access staff, preparing the work schedules of the department(s) & counseling and mentoring staff.

Requirements

Bachelor's Degree in business or related field
Minimum of three years' of leadership experience in healthcare, hospitality, banking, event planning, retail or other relatable field

Responsibilities

Assisting the Patient Access Director in daily operations of all patient access functions
Serve as the liaison between the Shared Service Center (SSC) and the facility
Integrate the department's services with the hospital's primary functions
Develop/implement policies and procedures that guide or support service
Assess and improve department performance
Ensure orientation and continuing education of departmental staff
Leading a team of 20+ patient registration team members who perform patient registration functions
Ensure quality assurance for all areas of registration
Follow-up on patient concerns regarding financial obligations and payment expectations
Interviewing and hiring patient access staff
Preparing the work schedules of the department(s)
Counseling and mentoring staff

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.